Biolab complaint procedure
1. Each complaint is dealt with individually, the customer is contacted for assurance of receiving the complaint.
2. The complaint is addressed, if valid necessary changes will take place.
3. The procedure is documented using the Corrective and preventive action form.
4. Complaints are filed for reference; all complaints (non conformities) are documented on the non conformity log on yearly bases, recorded serially for easy tracking.
Online interactions/email inquiries through our patient relations services email - prs@biolab.jo:
- The business development department is responsible to promptly answer any inquiries/ complaints received on the patient relations services account.
- The science development department is responsible to promptly answer any inquiries received from clinicians and any test-related inquiries on the patient relations services account.
Note: Further details are available upon request.
Copyright © biolab 2024, Developed by Tech Factory
2 ms | Loading Time: Base Classes |
45 ms | Controller Execution Time ( Pages / Page ) |
52 ms | Total Execution Time |
0.0005 | SHOW TABLES FROM `biolab_db` |
0.0006 | SELECT * FROM `bf_users`Speed: 0.0006 - Possible keys: - Key Used: - Type: ALL - Rows: 14 - Extra: |
0.0001 | SELECT GET_LOCK('6da1d521b3abd12eaeab4ad13bc3e031', 300) AS ci_session_lockSpeed: 0.0001 - Possible keys: - Key Used: - Type: - Rows: - Extra: No tables used |
0.0002 | SELECT `data` FROM `bf_ci3_sessions` WHERE `id` = 'qb7q9jnq1ujn269444cmapfbuv'Speed: 0.0002 - Possible keys: - Key Used: - Type: - Rows: - Extra: Impossible WHERE noticed after reading const tables |
0.0003 | SELECT * FROM `bf_settings`Speed: 0.0003 - Possible keys: - Key Used: - Type: ALL - Rows: 37 - Extra: |
0.0006 | SELECT * FROM bf_pages WHERE deleted = 0 and id = 120 and status = 1 and COUNTry_code = 'jo' |
0.0006 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 1 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0006 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 1 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0010 | SELECT MI.id, MI.title menuItemTitle, MI.url, MI.icon, MI.target FROM bf_menu_items MI WHERE MI.parent_id = 0 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 3 ORDER BY items_order ASC |
0.0004 | SELECT * FROM `bf_dynamics` WHERE `deleted` <> 1 and status = 1 and COUNTry_code = 'jo' |
0.0005 | SELECT * FROM `bf_options` WHERE `deleted` = 0 and COUNTry_code = 'jo' |
0.0005 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 1 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0012 | SELECT MI.title menuItemTitle, MI.url, MI.icon, MI.parent_id, MI.target FROM bf_menu_items MI WHERE MI.COUNTry_code = 'jo' and MI.parent_id = 188 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 3 ORDER BY items_order ASC |
0.0004 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 1 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0011 | SELECT MI.title menuItemTitle, MI.url, MI.icon, MI.parent_id, MI.target FROM bf_menu_items MI WHERE MI.COUNTry_code = 'jo' and MI.parent_id = 140 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 3 ORDER BY items_order ASC |
0.0003 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 1 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0005 | SELECT MI.title menuItemTitle, MI.url, MI.icon, MI.parent_id, MI.target FROM bf_menu_items MI WHERE MI.COUNTry_code = 'jo' and MI.parent_id = 8 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 3 ORDER BY items_order ASC |
0.0003 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 6 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0013 | SELECT MI.id, MI.title menuItemTitle, MI.url, MI.target FROM bf_menu_items MI WHERE MI.parent_id = 0 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 8 ORDER BY MI.title ASC |
0.0004 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 6 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0013 | SELECT MI.id, MI.title menuItemTitle, MI.url, MI.target FROM bf_menu_items MI WHERE MI.parent_id = 0 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 8 ORDER BY MI.title ASC |
0.0003 | SELECT * FROM `bf_dynamics` WHERE `deleted` <> 1 and status = 1 and COUNTry_code = 'jo' |
0.0006 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 7 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0012 | SELECT MI.id, MI.title menuItemTitle, MI.url, MI.target, MI.font_icon FROM bf_menu_items MI WHERE MI.parent_id = 0 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 9 ORDER BY items_order ASC |
0.0004 | SELECT * FROM `bf_dynamics` WHERE `deleted` <> 1 and status = 1 and COUNTry_code = 'jo' |
0.0005 | SELECT id, title, email FROM `bf_departments` WHERE status = 1 and language_id = 2 and deleted = 0 and COUNTry_code = 'jo' |
0.0006 | SELECT id, title FROM bf_specialties WHERE deleted = 0 and status = 1 and (language_id = '2' OR language_id = '3') and COUNTry_code = 'jo' ORDER BY items_order ASC |
0.0005 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 2 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0012 | SELECT MI.id, MI.title menuItemTitle, MI.url, MI.target FROM bf_menu_items MI WHERE MI.COUNTry_code = 'jo' and MI.parent_id = 0 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 4 ORDER BY items_order ASC |
0.0004 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 4 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0004 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 5 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0011 | SELECT MI.id, MI.title menuItemTitle, MI.url, MI.target FROM bf_menu_items MI WHERE MI.COUNTry_code = 'jo' and MI.parent_id = 0 and MI.deleted = 0 and MI.status = 1 and MI.menu_id = 7 ORDER BY items_order ASC |
0.0004 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 8 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0004 | SELECT * FROM `bf_dynamics` WHERE `deleted` <> 1 and status = 1 and COUNTry_code = 'jo' |
0.0006 | SELECT * FROM bf_menus WHERE deleted = 0 and status = 1 and location = 3 and (language_id = 2 OR language_id = 3) and COUNTry_code = 'jo' ORDER BY id DESC LIMIT 1 |
0.0004 | SELECT * FROM `bf_dynamics` WHERE `deleted` <> 1 and status = 1 and COUNTry_code = 'jo' |
0.0004 | SELECT * FROM `bf_dynamics` WHERE `deleted` <> 1 and status = 1 and COUNTry_code = 'jo' |
0.0225 | Total Query Execution Time |
requested_page | http://stg.falcon-clients.com/biolabWeb/public/index.php/pages/page/120 |
previous_page | http://stg.falcon-clients.com/biolabWeb/public/index.php/pages/page/120 |
$_GET['lang'] | en |
$_GET['co'] | jo |
No POST data exists |
pages/page/120 |
pages/page |
HTTP_ACCEPT | */* |
HTTP_USER_AGENT | Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) |
HTTP_CONNECTION | |
SERVER_PORT | 80 |
SERVER_NAME | stg.falcon-clients.com |
REMOTE_ADDR | 3.22.249.158 |
SERVER_SOFTWARE | Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.3.33 |
HTTP_ACCEPT_LANGUAGE | |
SCRIPT_NAME | /biolabWeb/public/index.php |
REQUEST_METHOD | GET |
HTTP_HOST | |
REMOTE_HOST | |
CONTENT_TYPE | |
SERVER_PROTOCOL | HTTP/1.1 |
QUERY_STRING | lang=en&co=jo |
HTTP_ACCEPT_ENCODING | |
HTTP_X_FORWARDED_FOR |
api_key | 78u261rokefdst |
secret_key | VVMr3SMzgdwv8s3o |
base_url | http://stg.falcon-clients.com/biolabWeb/public/ |
index_page | index.php |
uri_protocol | AUTO |
url_suffix | |
language | english |
charset | UTF-8 |
enable_hooks | true |
subclass_prefix | MY_ |
composer_autoload | false |
permitted_uri_chars | a-z 0-9~%.:_- |
allow_get_array | true |
enable_query_strings | false |
controller_trigger | c |
function_trigger | m |
directory_trigger | d |
log_threshold | 4 |
log_path | /var/www/html/biolabWeb/application/logs/ |
log_file_extension | |
log_file_permissions | 420 |
log_date_format | Y-m-d H:i:s |
error_views_path | |
cache_path | /var/www/html/biolabWeb/application/cache/ |
cache_query_string | false |
encryption_key | 58f62e7a5c072527eb00fad7ccb6f547 |
sess_cookie_name | bf_session |
sess_expiration | 0 |
sess_time_to_update | 0 |
sess_match_ip | false |
sess_expire_on_close | false |
sess_encrypt_cookie | false |
sess_use_database | false |
sess_table_name | sessions |
sess_match_useragent | true |
sess_driver | database |
sess_regenerate_destroy | false |
sess_save_path | ci3_sessions |
cookie_prefix | |
cookie_domain | |
cookie_path | / |
cookie_secure | false |
cookie_httponly | false |
standardize_newlines | false |
global_xss_filtering | true |
csrf_protection | false |
csrf_token_name | token |
csrf_cookie_name | cookie |
csrf_expire | 7200 |
csrf_regenerate | true |
csrf_exclude_uris | Array ( ) |
compress_output | false |
time_reference | utc |
rewrite_short_tags | false |
proxy_ips | |
site.default_user_timezone | UM8 |
modules_locations | Array ( [/var/www/html/biolabWeb/application/modules/] => ../../application/modules/ [/var/www/html/biolabWeb/bonfire/modules/] => ../../bonfire/modules/ ) |
site.backup_folder | archives/ |
contexts | Array ( [0] => content [1] => reports [2] => settings [3] => developer ) |
enable_activity_logging | true |
sparks_path | ../sparks/ |
template.site_path | /var/www/html/biolabWeb/public/ |
template.theme_paths | Array ( [0] => themes ) |
template.default_layout | index |
template.ajax_layout | ajax |
template.use_mobile_themes | false |
template.default_theme | bio/ |
template.admin_theme | themeforest |
template.message_template | <div class="alert alert-{type} alert-dismissable"> <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button> <div>{message}</div> </div> |
template.breadcrumb_symbol | : |
template.parse_views | false |
assets.directories | Array ( [base] => assets [cache] => cache [css] => css [image] => images [js] => js [module] => module ) |
assets.js_opener | $(document).ready(function() { |
assets.js_closer | }); |
assets.css_combine | false |
assets.js_combine | false |
assets.css_minify | true |
assets.js_minify | true |
assets.encrypt_name | false |
assets.encode | false |
assets.base_folder | assets |
assets.asset_folders | Array ( [css] => css [js] => js [image] => images ) |
ui.current_shortcuts | Array ( [form_save] => Array ( [description] => Save any form in the admin area. [action] => $("input[name=save]").click();return false; ) [create_new] => Array ( [description] => Create a new record in the module. [action] => window.location.href=$("a#create_new").attr("href"); ) [select_all] => Array ( [description] => Select all records in an index page. [action] => $("table input[type=checkbox]").click();return false; ) [delete] => Array ( [description] => Delete the record(s). [action] => $("#delete-me.btn-danger").click(); ) [module_index] => Array ( [description] => Return to the index of the current module. [action] => window.location.href=$("a#list").attr("href"); ) [goto_content] => Array ( [description] => Jump to the Content context. [action] => window.location.href=$("#tb_content").attr("href") ) [goto_reports] => Array ( [description] => Jump to the Reports context. [action] => window.location.href=$("#tb_reports").attr("href") ) [goto_settings] => Array ( [description] => Jump to the Settings context. [action] => window.location.href=$("#tb_settings").attr("href") ) [goto_developer] => Array ( [description] => Jump to the Developer context. [action] => window.location.href=$("#tb_developer").attr("href") ) ) |
emailer.write_to_file | false |
migrate.auto_core | false |
migrate.auto_app | false |
commonmark.valid_drivers | Array ( [0] => Parsedown [1] => Markdown [2] => MarkdownExtra [3] => LeagueCommonMark ) |
commonmark.driver | MarkdownExtended |
crumb_divider | <span class="divider">/</span> |
tag_open | <ul class="breadcrumb sss"> |
tag_close | </ul> |
crumb_open | <li> |
crumb_last_open | <li class="active"> |
crumb_close | </li> |
application.php /var/www/html/biolabWeb/application/config/application.php |
autoload.php /var/www/html/biolabWeb/application/config/autoload.php |
breadcrumbs.php /var/www/html/biolabWeb/application/config/breadcrumbs.php |
config.php /var/www/html/biolabWeb/application/config/config.php |
constants.php /var/www/html/biolabWeb/application/config/constants.php |
database.php /var/www/html/biolabWeb/application/config/database.php |
events.php /var/www/html/biolabWeb/application/config/events.php |
hooks.php /var/www/html/biolabWeb/application/config/hooks.php |
installer_lib.php /var/www/html/biolabWeb/application/config/installer_lib.php |
mimes.php /var/www/html/biolabWeb/application/config/mimes.php |
profiler.php /var/www/html/biolabWeb/application/config/profiler.php |
routes.php /var/www/html/biolabWeb/application/config/routes.php |
user_agents.php /var/www/html/biolabWeb/application/config/user_agents.php |
Base_Controller.php /var/www/html/biolabWeb/application/core/Base_Controller.php |
Front_Controller.php /var/www/html/biolabWeb/application/core/Front_Controller.php |
MY_Model.php /var/www/html/biolabWeb/application/core/MY_Model.php |
App_hooks.php /var/www/html/biolabWeb/application/hooks/App_hooks.php |
application_lang.php /var/www/html/biolabWeb/application/language/english/application_lang.php |
Branding_Util.php /var/www/html/biolabWeb/application/libraries/Branding_Util.php |
Breadcrumbs.php /var/www/html/biolabWeb/application/libraries/Breadcrumbs.php |
Health_Awareness_Util.php /var/www/html/biolabWeb/application/libraries/Health_Awareness_Util.php |
Menu_Util.php /var/www/html/biolabWeb/application/libraries/Menu_Util.php |
Profiler.php /var/www/html/biolabWeb/application/libraries/Profiler.php |
Specialties_Util.php /var/www/html/biolabWeb/application/libraries/Specialties_Util.php |
Util.php /var/www/html/biolabWeb/application/libraries/Util.php |
Pages.php /var/www/html/biolabWeb/application/modules/pages/controllers/Pages.php |
pages_lang.php /var/www/html/biolabWeb/application/modules/pages/language/english/pages_lang.php |
Pages_model.php /var/www/html/biolabWeb/application/modules/pages/models/Pages_model.php |
page.php /var/www/html/biolabWeb/application/modules/pages/views/page.php |
Base.php /var/www/html/biolabWeb/application/third_party/MX/Base.php |
Config.php /var/www/html/biolabWeb/application/third_party/MX/Config.php |
Controller.php /var/www/html/biolabWeb/application/third_party/MX/Controller.php |
Lang.php /var/www/html/biolabWeb/application/third_party/MX/Lang.php |
Loader.php /var/www/html/biolabWeb/application/third_party/MX/Loader.php |
error_php.php /var/www/html/biolabWeb/application/views/errors/html/error_php.php |
Benchmark.php /var/www/html/biolabWeb/bonfire/ci3/core/Benchmark.php |
CodeIgniter.php /var/www/html/biolabWeb/bonfire/ci3/core/CodeIgniter.php |
Common.php /var/www/html/biolabWeb/bonfire/ci3/core/Common.php |
Config.php /var/www/html/biolabWeb/bonfire/ci3/core/Config.php |
Controller.php /var/www/html/biolabWeb/bonfire/ci3/core/Controller.php |
Exceptions.php /var/www/html/biolabWeb/bonfire/ci3/core/Exceptions.php |
Hooks.php /var/www/html/biolabWeb/bonfire/ci3/core/Hooks.php |
Input.php /var/www/html/biolabWeb/bonfire/ci3/core/Input.php |
Lang.php /var/www/html/biolabWeb/bonfire/ci3/core/Lang.php |
Loader.php /var/www/html/biolabWeb/bonfire/ci3/core/Loader.php |
Log.php /var/www/html/biolabWeb/bonfire/ci3/core/Log.php |
Model.php /var/www/html/biolabWeb/bonfire/ci3/core/Model.php |
Output.php /var/www/html/biolabWeb/bonfire/ci3/core/Output.php |
Router.php /var/www/html/biolabWeb/bonfire/ci3/core/Router.php |
Security.php /var/www/html/biolabWeb/bonfire/ci3/core/Security.php |
URI.php /var/www/html/biolabWeb/bonfire/ci3/core/URI.php |
Utf8.php /var/www/html/biolabWeb/bonfire/ci3/core/Utf8.php |
hash.php /var/www/html/biolabWeb/bonfire/ci3/core/compat/hash.php |
mbstring.php /var/www/html/biolabWeb/bonfire/ci3/core/compat/mbstring.php |
password.php /var/www/html/biolabWeb/bonfire/ci3/core/compat/password.php |
standard.php /var/www/html/biolabWeb/bonfire/ci3/core/compat/standard.php |
DB.php /var/www/html/biolabWeb/bonfire/ci3/database/DB.php |
DB_driver.php /var/www/html/biolabWeb/bonfire/ci3/database/DB_driver.php |
DB_query_builder.php /var/www/html/biolabWeb/bonfire/ci3/database/DB_query_builder.php |
DB_result.php /var/www/html/biolabWeb/bonfire/ci3/database/DB_result.php |
mysqli_driver.php /var/www/html/biolabWeb/bonfire/ci3/database/drivers/mysqli/mysqli_driver.php |
mysqli_result.php /var/www/html/biolabWeb/bonfire/ci3/database/drivers/mysqli/mysqli_result.php |
cookie_helper.php /var/www/html/biolabWeb/bonfire/ci3/helpers/cookie_helper.php |
directory_helper.php /var/www/html/biolabWeb/bonfire/ci3/helpers/directory_helper.php |
file_helper.php /var/www/html/biolabWeb/bonfire/ci3/helpers/file_helper.php |
form_helper.php /var/www/html/biolabWeb/bonfire/ci3/helpers/form_helper.php |
language_helper.php /var/www/html/biolabWeb/bonfire/ci3/helpers/language_helper.php |
url_helper.php /var/www/html/biolabWeb/bonfire/ci3/helpers/url_helper.php |
profiler_lang.php /var/www/html/biolabWeb/bonfire/ci3/language/english/profiler_lang.php |
Cache.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Cache/Cache.php |
Cache_dummy.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Cache/drivers/Cache_dummy.php |
Cache_file.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Cache/drivers/Cache_file.php |
Driver.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Driver.php |
Session.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Session.php |
Session_driver.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Session/Session_driver.php |
Session_database_driver.php /var/www/html/biolabWeb/bonfire/ci3/libraries/Session/drivers/Session_database_driver.php |
User_agent.php /var/www/html/biolabWeb/bonfire/ci3/libraries/User_agent.php |
BF_Lang.php /var/www/html/biolabWeb/bonfire/core/BF_Lang.php |
BF_Loader.php /var/www/html/biolabWeb/bonfire/core/BF_Loader.php |
BF_Model.php /var/www/html/biolabWeb/bonfire/core/BF_Model.php |
BF_Router.php /var/www/html/biolabWeb/bonfire/core/BF_Router.php |
BF_Security.php /var/www/html/biolabWeb/bonfire/core/BF_Security.php |
BF_directory_helper.php /var/www/html/biolabWeb/bonfire/helpers/BF_directory_helper.php |
BF_file_helper.php /var/www/html/biolabWeb/bonfire/helpers/BF_file_helper.php |
BF_form_helper.php /var/www/html/biolabWeb/bonfire/helpers/BF_form_helper.php |
application_helper.php /var/www/html/biolabWeb/bonfire/helpers/application_helper.php |
config_file_helper.php /var/www/html/biolabWeb/bonfire/helpers/config_file_helper.php |
Assets.php /var/www/html/biolabWeb/bonfire/libraries/Assets.php |
Console.php /var/www/html/biolabWeb/bonfire/libraries/Console.php |
Events.php /var/www/html/biolabWeb/bonfire/libraries/Events.php |
Installer_lib.php /var/www/html/biolabWeb/bonfire/libraries/Installer_lib.php |
Modules.php /var/www/html/biolabWeb/bonfire/libraries/Modules.php |
Route.php /var/www/html/biolabWeb/bonfire/libraries/Route.php |
Template.php /var/www/html/biolabWeb/bonfire/libraries/Template.php |
Settings_lib.php /var/www/html/biolabWeb/bonfire/modules/settings/libraries/Settings_lib.php |
Settings_model.php /var/www/html/biolabWeb/bonfire/modules/settings/models/Settings_model.php |
index.php index.php |
branding.php themes/bio/branding.php |
footer.php themes/bio/footer.php |
footer_links.php themes/bio/footer_links.php |
footer_logos.php themes/bio/footer_logos.php |
header.php themes/bio/header.php |
inner.php themes/bio/inner.php |
left_boxes.php themes/bio/left_boxes.php |
general_left_menu.php themes/bio/left_boxes/general_left_menu.php |
user_menu.php themes/bio/left_boxes/user_menu.php |
short_links.php themes/bio/short_links.php |